WARWICK, R.I.--(BUSINESS WIRE)--Despite many consumers reporting that they’re willing to pay more for insurance to gain better coverage and peace of mind, many Americans still have misconceptions about what their insurance policies provide. These findings come from the second of MetLife Auto & Home’s two-part “Insurance Literacy” survey, testing consumer knowledge of auto insurance basics. The survey revealed numerous surprises, including that more than half of Americans (52%) mistakenly believe if their new vehicles were totaled only a few weeks after purchasing them, insurance would pay for its full replacement cost, even though most auto insurance carriers subtract for depreciation and a deductible, potentially resulting in thousands of dollars in out-of-pocket expenses. The good news: these misconceptions and surprises can be avoided by simply increasing one’s understanding about auto insurance coverage, according to Bill Moore, president of MetLife Auto & Home®.
“The findings suggest that most consumers want more than just basic coverage from an auto policy, they desire broad protection and want to avoid costly surprises,” said Moore. “An important way to secure this peace of mind is by truly understanding what’s actually covered – and not covered – under your auto insurance policy. That can make all the difference at the time of a claim.”
Common Misconceptions
When it comes to understanding one’s automobile, the MetLife Auto & Home Insurance Literacy study revealed ten critical questions consumers need to ask when thinking about auto insurance:
Opportunities to Save Money
In addition to consumer misconceptions about coverage, the survey also revealed a number of untapped discounts and cost savings that many policyholders currently overlook. These include:
Flight to Quality
The MetLife Auto & Home Insurance Literacy Survey also debunked the idea that most consumers base their auto insurance decisions solely on price. In fact, Americans appear increasingly concerned about the actual protection they are receiving for their premium dollars. Of those surveyed, 77 percent said they were willing to pay more for better coverage and peace of mind, versus 17 percent who indicated they simply wanted the cheapest option available.
Want to test your knowledge of auto insurance and compare your answers to those who were surveyed? MetLife Auto & Home invites consumers to visit www.metlife.com/insurancequiz.
Methodology
The MetLife Auto & Home auto insurance survey sample consisted of interviews with 1,203 adults who have automobile insurance, and who are living in households with telephones. The interviewing was conducted May 26 to June 9, 2010.
The survey was conducted for MetLife Auto & Home by Zogby International, a public opinion, research, and business solutions firm with experience working in 65 countries around the globe. Founded and led by John Zogby since 1984, Zogby International ranks as one of the industry's leaders thanks to its reputation for superior accuracy and reliability. Zogby specializes in telephone, Internet, and face-to-face survey research and analysis for political, corporate, non-profit, and governmental clients. The firm is headquartered in Utica, New York, with offices in Washington D.C. and Dubai, United Arab Emirates.
The companies operating under the MetLife Auto & Home brand, affiliates of MetLife, Inc. (NYSE: MET - News), are, collectively, one of the nation’s leading personal lines property and casualty insurance providers, with more than 2.7 million policies in force. For more information about MetLife Auto & Home, visit MetLife’s Web site at www.metlife.com.
MetLife Auto & Home is a brand of Metropolitan Property and Casualty Insurance Company and its affiliates, Warwick, RI.